To support the health and wellbeing navigator in the role. Due to changes in health the wellbeing navigator needs administrative support, this will enable her to have more time for clients and their needs. Please read below for more details.
Role Summary:
As a Volunteer Admin Assistant, you will provide essential administrative support to the Health and Wellbeing Navigator, helping to streamline client services and ensure efficient operations within the charity. This position involves organizing appointments, maintaining records, handling communications, and assisting in client service coordination.
Skills the Volunteer Will Learn:
- Administrative Skills:
- Managing emails, phone calls, and schedules.
- Filing, data entry, and maintaining accurate records.
- Organizing and coordinating appointments and meetings.
- Client Service Coordination:
- Supporting the Health and Wellbeing Navigator with client follow-ups and service coordination.
- Learning how to manage client files, safeguarding confidentiality.
- Communication Skills:
- Professional communication with clients, team members, and external agencies.
- Developing empathy and understanding in dealing with people affected by health challenges.
- IT and Software Proficiency:
- Using office software and systems (e.g., Excel, Word, database management tools).
- Teamwork and Collaboration:
- Working closely with the charity’s team to support collective goals.
- Gaining insight into the dynamics of working in a health-focused, non-profit setting.
How It Will Benefit Clients Indirectly:
- Improved Service Efficiency: By providing administrative support, the Health and Wellbeing Navigator can focus more on delivering direct client services, ensuring quicker responses and better-tailored support.
- Better Coordination of Care: With streamlined communication and organized scheduling, clients will experience smoother interactions with the charity, enhancing their overall wellbeing.
- Increased Capacity for Client Support: With a volunteer handling administrative task, the charity can manage more clients, reducing wait times and improving access to essential services.
In essence, the volunteer’s role is pivotal in enhancing the charity’s capacity to deliver timely, effective support, benefiting clients by creating a more organized and responsive service environment.
Benefits to self
Empathy and Social Awareness: you will develop a deeper understanding of the challenges faced by people living with or affected by HIV and other health conditions. This can foster greater empathy and social responsibility.
Confidence building and making a difference.
Benefits to others
You will gain hands-on experience in an administrative setting, learning real-world skills such as time management, communication, and organizational abilities.
Transport details
we pay relevant travel costs