► How We Work

See here for all the different ways in which you can contact SUBU Advice.

We're available for face-to-face meetings in Poole House (09:30-16:30), Bournemouth House (09:30-13:00 term-time only) and, on request, anywhere within reason (including Partnership Institutions).  Because we're a small team with limited resources, you may sometimes have to wait for an appointment.  But you are always welcome to drop in without an appointment (the majority of our clients do not have appointments.)

We are committed to responding to your communication as quickly as we possibly can.  The table below indicates our target response times.

If we cannot meet these target times, we will acknowledge receipt of your communication and let you know when we'll be able to provide a substantive response.

We're committed to providing you with advice which is high-quality, confidential and independent.  But in return we ask certain things of you.  We ask that you:

 - treat us with respect;

 - let us know if you're going to miss an appointment;

 - take ownership of your case yourself;

 - keep us informed of progress and outcomes; and

 - carry out follow-up actions within the timeframes we agree.

If we are dealing with third parties on your behalf (e.g. your landlord, or someone to whom you owe money) we will need your written consent to do so; we have a standard form which we will ask you to sign.